客户服务- Where did it go?

客户服务

无论你做什么，都要以积极的态度去做。如果你不喜欢你所做的，那就做点别的吧。

人生苦短，做一份你讨厌的工作是不可能的。

我最近参加了一个关于客户服务的研讨会。

我的期望是，它将充满提示，以帮助员工更好地提供客户服务。

客户服务研讨会

My expectations were blown away.

The gentleman who led the seminar was fantastic.

I thought I would share one of the topics covered during the seminar as it applies to everyone no matter what you do for a living.

研讨会的一部分题为“Quality Customer Service is ATTITUDE".

Positive Attitude

Whatever you do, do it with a positive attitude.

If you don't enjoy what it is you do, then do something else.

人生苦短，做一份你讨厌的工作是不可能的。

Think of it this way, let's assume you start working at the age of 22 and retire at the age of 65.

That would mean you will have worked for 43 years.

During that time, even if you took 2 weeks off every year for a vacation, you would still have worked 10,578 days as opposed to having 4,482 days off.

这意味着你将在43年里工作58%的时间！

做你喜欢的事

Why in the world would you spend over half of your life doing something you hate?

演讲者讲述了下面的故事来说明你如何以正确的态度享受一切。

He is from a small town in South Georgia.

在当地的一家烧烤餐厅，他经常和妻子和孙女一起去，同一个人做了多年的志愿迎宾员。

每次他带着孙女走进餐厅，迎宾员总是热情地迎接他们，总是记得孙女的名字。

这使他的孙女非常高兴。

他只是个迎宾员

最近，这个人去世了。按照世界标准，这个人是个无名小卒。他所做的只是在一家烧烤店门口热情地招呼人们。

然而，在他的葬礼上，一大队乔治亚州巡逻车排成一行，引领葬礼进程。

原因是。。。

这家餐馆是巡警值勤时经常去的地方。

他触动了他们的生活that they all wanted to be there at his funeral.

In short, Customer Service is being nice to people and treating them the way you would want to be treated. Sound familiar?

Remember the golden rule: Do unto others as you would have them do unto you.

祝你好运，今天过得愉快！

本文由J.Anthony撰写

After searching the "mainstream" media for positive news and finding very little, J. Anthony decided to start Positive Pelham because there is so much good in the world. He believes the world is ready for some good news, and he delivers it on a daily basis. Remember, "Things really aren't all that bad...