您的客户满意吗？
Active Customer Service
主动聆听是良好客户服务的关键。
本文辩称，贵公司的每个成员都应该训练成为一个活跃的倾听者。
Do you monitor how satisfied your customers are with the service or product provided to them?
如果你做得很好，如果没有，你肯定需要开始。
保持客户忠诚度
原因是maintain customer loyaltyis obvious, look at all the competition that is in the marketplace.
Customer loyalty to you and your product or service is a key component to maintaining a successful business.
哪里开始？首先改善您和您的公司在各级聆听技能。
每次联系人数
您或您的人员通过互联网，手机或亲自进行的每一项联系是潜在的“客户时机”，可以提供潜在问题的早期迹象。
我的意思是每个人，从码头到董事会;训练自己和人员来倾听。
Listen to what may be considered a trivial or off the cuff comment, document it and discuss internally.
这些评论可能实际上是一个真正的客户问题，如果稍后处理，而不是稍后将建立客户满意度和忠诚。
Customer Information Feedback
Next, develop a feedback system that supports the collection of customer information and can even provide a response mechanism when required.
To implement this system, you will need to assign a person or small team to decide what is best for your business and customer base.
您甚至可能会在这个项目中聘请一些忠实的客户。
Active listening to your customers is not easy at first, but you will recognise the power and monetary benefit of avoiding customer complaints and heading off problems before they escalate.
每个人都记得糟糕的客户服务
Just remember the last time you were the recipient of poor customer service!
不要无法采取您通过客户的声音获得的信息。
If additional training is required, seek out subject matter professionals and organisations to assist you.
投资是值得的，只是向您的客户询问他们的想法！
This article was contributed by Kent Jacobson
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