面向用户的
The Human Moment
In the USA they're now calling it 'the human moment'
那一刻，当企业实际上与人面对面而不是使用技术来获得他们的信息。
For some companies, this can be the most important contact they have with their customers.
因此，会议，展览，道路，公开会议和其他事件的扩散。
Getting Close to Your Customers
这些是昂贵但必要的事件，创建一个公司和潜在客户可以接近和个人的环境。
But even the smaller-scale meetings, one-to-one discussions, sales pitches and presentations, these are all customer service opportunities for one live human being to meet another.
这是第一印象是至关重要的。
神奇的时刻
这是客户（和潜在客户）需要感受到照顾，知情和激励的神奇时刻。
Whoever is representing your company needs to have the skills and confidence to handle all manner of customer service situations.
They should be able to offer the best of service tailored to each individual.
Potential Customers
从好奇到苛刻的时间浪费;从Boffin到初学者;从难以渴望的。
They are all potential customers looking for someone to make contact with.
It's no longer enough for staff to know their kit and be able to talk at length about what the organisation does.
This is selling.
面向用户的is 'the human moment'
Real customer relationship and customer service is far more than selling.
It's 'the human moment' when customers can actually experience what it would be like working with you and your people.
Those 'human moments' are opportunities to create relationships for the future of your business.
他们是展示高效客户服务的机会。
Opportunities to create an
“啊！
At last, someone who can help me."
moment in a potential customer.
Read more about Impact Factory's客户服务培训in London
Impact Factory runs
Tailored Customer Service Training
和
完全设计的许可证认可
For anyone interested in
客户服务培训包
