Reinforcing Interpersonal Skills, Key for a Thriving Business

人际交往技巧

你的工作场所是否高效、高效、快乐？

在一个越来越受科技驱动的工作世界里，人际交往能力比以往任何时候都更为重要。

Our success as a species depends on our ability to communicate in every area of our lives; at home, with friends and in the workplace.

这些技能是至关重要的，无论工作场所的等级制度或你工作的行业。

软技能

人际交往能力,或软技能so known, allow us to convey ideas, solve problems and be first-rate team players and leaders.

他们也意味着我们对他人表现出更大的同理心和理解力，因此他们感到被欣赏和被重视。

强大的软技能形成成功和和谐办公室或工作场所的构建块。随着我们在我们的职业生涯中的进步，在我们的发展和发展时，重要的是改善和培养这些技能。他们对任何企业来说也至关重要。

它的人民互相沟通和互动越好，该组织的效率越高且富有成效。

What Are Interpersonal Skills?

Are you searching for an interpersonal skills definition?

人际交往能力可以在良好和伟大的员工之间有所不同，但他们到底是什么？

While hard skills are the technical expertise and knowledge needed to do a particular job, interpersonal skills are characterised through our interactions with other people.

这些人际关系技巧或人的技能与您依赖与他人沟通时的品质相关。

Great interpersonal skills cover a broad range of strengths and they are underpinned by active listening, empathy, motivation, dependability, engagement and teamwork.

These capabilities enable you to solve problems, work well in a group, lead a team, manage your time and promote relationships in an effective and authentic way.

最重要的人技能

领导力

作为一个强大的领导者需要几种软技能，即使您不是领导者，也要拥有这些技能，无论您的职位描述如何。

领导特征包括激励，值得信赖，创造性和沟通。能够在领导者中清楚地委托是一个有价值的资产。

Good leaders enhance productivity and inspire confidence and enthusiasm in employees. They also encourage creative and innovative working environments.

通信和陈述

具有强大沟通和展示技能的人和完全了解清楚地将其翻译成他人的信息的人将有更好的工作效果。

这种类型的沟通在诸如同事，领导者和他们的团队，内部和外部利益相关者等个人之间进行，当然，客户和供应商。

Daily Communication

Daily communication occurs in meetings, interviews, presentations and other environments. Good verbal communicators convey messages clearly, receive feedback well and use the right tone and language.

They will also reflect what they are saying through paraphrasing and summarising. Good communicators also practice active listening. This is a communication technique that means you are engaged in listening to the person who is talking to you.

Cues include eye contact, smiling and verbal affirmation. Being an active listener leads to avoiding mistakes and misunderstandings and increases productivity. It also makes people feel heard, valued and understood.

Positive Body Language

另一个重要的因素是积极的肢体语言。专家们一致认为，一半以上的交流是通过非语言交流。

Therefore, the majority of what is understood by another person is not communicated by words but through physical cues, including our bodies, posture and facial expressions.

这种肢体语言传达了我们的兴趣，并鼓励其他人与我们交谈并与我们联系。积极的非言语提示包括放松和开放的姿势，保持目光接触和微笑。

人员管理

好的管理是关于y的得到最好的ourself and your team. Anyone can build essential management skills from performance management to change management, from running effective appraisals to better and shorter meetings.

Each element is a key building block in the human psyche for effective management.

Teamwork

富有成效的团队成员表现出许多软技能。其中包括出色的沟通、协作和领导能力。

一个好的团队工人将知道何时待倾听和倾听，或者何时展示主动和领导。

Being able to work as part of a team will help you and everyone around you. It boosts relationships, lightens the workload and leads to creative problem-solving.

冲突管理

工作场所的冲突是不可避免的。

不管你是不是经理，你都必须解决冲突。

Good conflict management skills allow conflicts to be resolved quickly and peacefully, and for groups to work together more collaboratively. They also promote a more respectful and productive workplace.

Time Management

这是一个在每个生命领域有价值的技能。

Knowing which tasks to prioritise leads to better decision-making and increases productivity.

创造力和战略思维

Having an aptitude for effective and creative problem solving is a valued attribute. Most jobs have an element of problem-solving.

良好的问题求解器确定挑战，探索解决方案并实施最可行的解决方案。这可能在所有描述的工作场所都有巨大的利益。

其他人际关系技巧

还有无数其他的人际交往技巧。这些包括自信，谈判，影响，指导和指导，弹性。。。举几个例子。

为什么人际交往能力如此重要

Interpersonal skills are not something we can solely learn from a book; these skills are being developed from the moment we are born.

富有成效和活力的工作场所

企业要求员工对人际交往技巧有很强的理解和掌握。雇主们寻找的是能够清晰有效地沟通，并表现出强烈的职业道德和干劲的人。

The more people who have shown these important skills in any business, the more productive and ultimately successful the working environment will be.

By offering staff the right training and opportunities to focus on interpersonal development, businesses will have a competitive advantage over rivals and create a happier and more dynamic workplace with a positive impact on retention and talent attraction and of course, better performance and productivity.

情商

Having these interpersonal skills is also essential to thriving at work in the future. These strengths are strongly associated with emotional intelligence, sometimes called EQ.

情商最近排名第六World Economic Forum’s list of top skills that employees will need to flourish in the workplace of the future. 尽管技术不断进步，但这些技能被视为越来越重要，每个企业的核心都是人际交往。

最近的LinkedIn报告showed that 57 per cent of business leaders felt that soft skills (the skills only humans can offer) are more important than hard technical skills.

如何提高和强化你的软技能

有些人发现这些软技能比其他人更自然。注意这些技能并利用我们对它们的意识是提高它们的第一步。

One of the main ways you can bring attention to interpersonal skills and improving them is through training. We offer Open Courses, for the public, focusing on individual needs and goals.

We also run Tailored Training Programmes, designed always in partnership with the organisations we work with to respond to their specific people-driven challenges to help them meet defined aims and business objectives.

专业个人发展

Both Open Courses and Tailored Training programmes are designed with the person at the heart.

我们独特的训练方法，专业的个人发展，吸收了心理治疗和戏剧技巧的元素，并得到了最新神经科学研究的支持，因为我们建立了个人优势和个人联系。

这些课程包括有趣的神经科学游戏和破冰船以及完全经验交付，使学习真正坚持长期行为变革。

Psychotherapy

心理治疗的要素有助于学员了解他们脑子里在想什么，以及他们内心的想法。

我们对自己的内部对话对我们所表现的方式产生了巨大的影响力，我们被人们所感知。

戏剧技巧

Drama techniques, like role-play and Forum Theatre, provide practical tools to change what happens around people. It helps delegates build on what they are already doing well and stretch their comfort zone to help them make the smallest change for the biggest impact.

定制节目

Every single course and training programme is bespoke to the people in the room, making sure that the learning is personalised and memorable and the tools can be used straight away and be rolled out across the organisation.

By reinforcing your soft skills, you will help your teams work together more effectively and harmoniously, collaborate and problem solve, persuade, improve performance, lead and win new business. Our programmes will help them to handle a range of situations with confidence and skill.

如何加强人际交往能力

展示欣赏和投资于您的人民发展

重视员工的企业将拥有一支充满动力的员工队伍，他们会感到受到重视和赞赏。

As well as saying thank you, businesses can show this through offering personal development based on their strengths and needs and other benefits, such as away days, fitness opportunities or financial rewards.

他们都是千禧一代和Z一代的伟大动力，正如阿莱吉斯集团最近的一项研究所报告的那样。通过对员工的投资，你可以提高员工的保留率，吸引新的人才。

传播幸福

幸福具有传染性，所以拥有愉快和谐的工作场所将提高产出和表现。

最近的研究表明，员工的幸福感和他们的工作效率之间有着直接的联系。

沃里克大学（Warwick University）最近的一项研究表明，快乐的员工生产率提高12%。

做一个积极的倾听者

Edgar Dale’s Cone of Experiencesuggests that we only remember around 20 per cent of what we hear. Listening well, therefore, can have a major impact on our job effectiveness.

鼓励营造一个让每个人都感到被倾听和理解的环境。