A Guide For Customer Service Training Tools

Customer Service - Make or Break

Let's face it, good customer service can make or break a company.

即使产品是一流的，如果销售代表没有很好的客户服务技巧，也没关系。客户服务应该是任何企业的第一要务。

But how do you train sales staff to be good at customer service?

客户服务培训

客户服务涉及很多事情。它需要一种良好的态度，对业务的了解，以及帮助客户得到他们想要的东西的真正愿望，并以积极的方式提供，以便他们回来并向朋友和家人介绍业务。

There are a wide variety of customer service training tools available.

关键是找出哪种类型的培训最适合你的需要。

视频培训

One type of training tool that is good for many kinds of businesses is using video training.

Video training is very cost-effective. Video training involves a one time cost for the training videos and other materials.

视频培训有多种媒体，包括VHS、DVD和CD-ROM。

这使得它的用户友好，并将与任何系统，你目前有工作。

小组或自学

Video training can be done with a group or sent home with an employee for some self-study at home.

The videos give concrete learning skills and display scenarios to help employees identify what type of customer service skills are needed in any situation.

这些类型的培训视频通常包括改进客户服务的简单提示、团队建设和信心活动，以及角色扮演的想法，以便员工可以练习他们刚刚观看的技能。

It can also provide motivational tips to keep employees enthusiastic about customer service.

现在和将来的训练

视频培训的另一个优点是，您可以现在培训员工，将来也可以培训其他员工。

如果您觉得您的员工需要一个关于良好客户服务某些方面的进修课程，您可以立即展示它，而无需等待预订培训师。

These are the kind of tools that work anytime, anywhere, which saves time and money for the business owner.

Finding a company that sells these kinds of customer service training tools is as easy as connecting to the Internet.

There are a ton of companies that offer video training. Many will allow you to view the videos before purchase so that you can decide which format would be best suited for your business and employees.

The videos are reasonably priced to fit within any budget, and often you can purchase just one or two videos or an entire training course.

It’s up to you. Now, teaching your employees how to provide excellent customer service has just gotten a lot easier.

本文由bobhett撰写