A Discussion about Facilitation Skills

促进技能

Interview with Julia Apple-Smith, Manager of Employee Development at Sauer-Danfoss Ames, Iowa about Facilitation Skills.

Q: Would you tell me a little bit about the culture at Sauer-Danfoss?

朱莉娅：大约九年前，公司总裁兼首席执行官戴夫•普费弗尔（Dave Pfeifle）就有了一个改变公司文化的愿景。

We, at one time, were part of the Sundstrand Corporation, and as such, over time, had evolved into a company that was fairly autocratic and not very customer focused.

这不仅是戴夫的愿景改变，也是我们的客户开始让我们知道，如果这是我们做生意的方式，他们将需要找到其他公司提供相同类型的产品，我们提供。

戴维的愿景后来变成了现在所说的追求卓越。它不是一个程序。这是我们公司的愿景宣言。它代表了我们的人生哲学。当时这里没有训练计划。

戴维愿景的一部分是建立一个学习基地，帮助促进和支持这种文化变革。

在过去的八九年里，这确实是一个进化的过程。这是CMOE在其中发挥了不可分割的作用。

Q：你和CMOE的关系是怎么开始的？

茱莉亚-我们做的第一件事就是预习在加州举办的教练技能研讨会。

We decided that it was a class that we wanted to bring in-house.

帽子课程和客户意识课程，我创建的，是真正的基石课程，现在已经成为我们的核心课程之一，在整个培训计划。

As time evolved, we continued to build on that foundation of learning with other classes such as Teamwork I and Teamwork II and other types of learning. So there was a lot of internal training going on.

你能告诉我辅导技巧是如何产生的吗？

Julia大约五年前，我从团队领导、促进者（主管）那里得到反馈，当我参加会议时，很明显我们还在努力。

我们把自己组织成了整个组织的团队，但当我们把人们聚集在一起时，我们努力使这些会议尽可能有效。

从（我的）观察和反馈来看，很明显，我们需要做一些事情，在指导技能培训的基础上，给这些人一些如何促进团队的技能。

我认为，在一对一的辅导情境中，辅导在给人提供技能方面做得更好。你甚至可以将这些技能应用到小组讨论中，但我们确实需要一些更具体的方法来促进小组讨论。

因此，几位经理和我一起去得梅因预习了一门为期两天的辅导技能课，我们发现这门课在业内非常典型。

我们需要更多的我所说的软性方面或行为方面的团体辅导。

换句话说,当人们促进组织ps, they wanted to enhance involvement, help to focus the group without directing the group, how to help the group feel good about what they were doing and actually have fun with it while helping the group be more effective and efficient.

即使在我们开始与CMOE一起开发这一辅导技能计划时，我们也在努力。

Early on, I remember getting on the phone with Steve Stowell to just talk out some of the issues because it was so different from anything either of us had seen in the consulting industry.

Steve and I continued to struggle with how we should put this course together, and what it should look like because for me, it is really on that soft side.

It is not a skill. It's being able to use your intuition and read a group and read the dynamics in a group and know how to react to the flow of what is going on in a group, and pull people in or help to redirect other people if they are not contributing in a positive manner, again without controlling the group.