电子邮件反思：10个简单的礼貌
Are you lax on how you respond to emails?
Here are some very important tips you will want to know -- ten ways to be respectful and courteous to your receiver -- before you respond to another email.
你永远都不知道这封邮件会在哪里结束！
The email could end up on your next prospect's or bosses desk.
Last Email Of The Day
好吧，你现在太忙了，或者你在回家之前只收到了最后一封邮件。
也许是早上的第一件事，你有一个完整的收件箱来阅读和处理，所有这些都是在10分钟后会议开始之前。
很容易在匆忙中忽略一些小事，然而。。。
...have you ever thought how your email looked from a receiver’s viewpoint?
Of course you have, every day, haven't you?
Receivers Viewpoint
It is so easy in our fast-paced lives to let the little things go.
当你收到一封格式不好的邮件，你不知道每一段的开头或结尾——思绪散乱，杂乱无章——下面是读者自言自语的行动：
What the heck, it'll take me hours to decipher this.
I don't have time for this.
Can't X be respectful?
I'll just pretend I didn't get it and maybe their follow-up email will be clearer.
删除
单击并删除。当然，你从来没有这样做过——笑。
By chance, your next email receiver is nicer and doesn't delete and pretend.
他们只是进入下一封电子邮件，并在“未来有一天”堆栈中留下你的“一天”。
也许它会或永远不会得到回答。
Don't Waste Their Time
Their response may even miss your point entirely or only provide feedback to half of the items that need addressing.
如果你很难得到快速的回应或者任何回应，接收者可能会给你发一条无声的信息。
They could feel that you are wasting their time or do want to educate you on common email courtesies.
最近，在一天内收到10封来自独立专业人士的邮件后，除了其他项目外，他们的人称代词“i's”小写。
每个人都这样做
I asked them to enlighten me about their lax protocols. I received a wave of negative responses.
为了让这篇文章成为一篇家喻户晓的文章，这里有一些回应被清理干净：“我没有时间，邮件太多了。”还有一些人补充说，“我对每个人都这么做。”我特别喜欢上两封邮件中的“to”，我对每个人都这么做。
A human resource director client shared with me that every day she deletes ten or twelve applications, about 12% of the total number she receives daily, that omit common email courtesies.
A majority come from individuals with higher degrees. I chuckled at the irony.
She didn't and just heavily sighed.
Lacking Simple Curtesy
She found it even more serious on the number of emails she received from recruiters that also lacked these simple courtesies.
“不要为小事操心" is a book I read a few years ago if I recall correctly.
通常我也不会太在意那些小事。
However, coherent communication, whether verbal or written, still represents who we are and shows respect.
Using history as an indicator, communication started and stopped wars.
Recently, I attended a speaking engagement with Michelle Singletary, author, "7 Money Mantras," and columnist,金钱的颜色, for theWashington Post.
小事很重要
In the presentation, she mentioned several times, "You had better sweat the small stuff."
Of course, her reference was to money.
然而,这是一个很重要的问题。它需要硬币to develop into dollars, dollars to add up to ten, and so on up the monetary ladder.
如果我们忽略电子邮件中常见的礼貌和尊重，它会不会直接或间接地阻碍美元的发展呢？
在考虑处理电子邮件中的“小事”的好处时，这里有三个强有力的咒语：
- 一个专业的电子邮件吸引了专业的响应nse.
- When you respect other peoples time, they usually will respect yours.
- 当沟通经过深思熟虑和清晰明了时，以同样的方式回复的机会就会大大增加。思想上的臭味也吸引着同样的人。
10 Simple Courtesies, gathered from reading 2,000 emails, and feedback from the human resource director:
1. Focus on one topic per email
保持电子邮件的简单，以便收件人可以集中在快速和容易。这提高了更快响应的机会，可能是任何响应。如果你经常给某人写信，问问他或她喜欢什么。
2适当的主题行将有助于减少意外删除
如果需要，它还将有助于更快地找到特定的电子邮件。转发或响应时，更改主题行以反映您的回复。
您还可以在主题行中添加您的名字作为添加的标识符。
I like to start mine with: "Personal note from Catherine" or follow after the subject with: "From Catherine." If you are dealing with deadlines add: "Please respond by."
三。即使段落是一个支离破碎的句子，也要保持每个段落都有一个想法
You will want to limit email paragraphs to six sentences.
A natural way of reading from a computer screen is with a scan-read process. Screen reading dries out the eyes and reduces blinking causing eyestrain.
4. Add subheader titles into the email when more than three paragraphs are in the email or more than three paragraphs follow the subheader
You can add subheaders as you type or while rereading.
This keeps the eyes moving fast and easy. It also allows the mind to shift from topic to topic without developing cobwebs.
5. Re-read your email no matter how long or short
We always think faster than our fingers can type.
因此，键入的内容并不总是我们脑海中的内容。
6. Does the subject flow or was it choppy?
Flow in an email isn't the same as flow from one chapter in a book to another.
Flow allows the reader to easily transition and comprehend the material.
如果不连贯，读者可能会做白日梦或者休息一下，然后制定一个不同的答案，而这个答案可能与材料不符，从而产生额外的电子邮件来澄清问题。
Frequent places to check for flow in your material are where you start or stop a message or sub-message.
7是否需要遵循任何类型的优先级或顺序，以便接收者跟随材料？
Are there steps or information that build on the previous message?
Before you can pour a glass of milk you might want to buy the milk.
When we are extremely familiar with how to do something, its easy to write past something, a common mishap by IT experts.
Do you know the receiver and their level of knowledge or experience on the topic?
我最喜欢的一句话是：“有疑问的时候就写出来。”
8. For goodness sake, turn on the spell check feature on
如果你想用小写字母写代词，至少让拼写检查帮你找到它们。
9你是谁？
You would think that this one was common sense, at least I did.
Yet, every week I receive 10-15 emails asking me a general question without telling me who they are or giving me some background.
They are huge, open-ended questions that would take me years to answer.
This falls into the lack of respect category.
10. What do you need or want?
Forwarding an email that doesn't ask for what you need makes the receiver try to guess.
不酷。大声说，别害羞。
If you take rejection personally, hire a life coach to work on this with you.
Statements don't automatically ask anything.
Questions do.
My dad had a saying, "Squeaky wheel gets the grease.
If you can't ask, squeak somewhere else. I can't guess what type of oil you need."
A little harsh yet it makes its point. Go ahead and ask, and no this isn't a reflection on you.
良好的沟通技巧
我们都相信我们有good communication skills.
当你开始练习这10个简单的礼貌时可能有一些真正的惊喜。
Take your time, slow down in order to speed up.
Tackle it slowly so that the lessons stick. You will be glad you did.
你下一封邮件可能是发给你的下一个老板、客户，或者转发给总裁。你永远不会知道。它发生在我身上，也可能发生在你身上。
This article was contributed by Catherine Franz
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