跨文化交际十招
Communication Skills
跨文化交际十招
Cross-cultural communication can be a tricky business.
这些基本的技巧可以大大减少误解，最大限度地提高你的跨文化交际能力。
Here are some simple tips to help you improve your cross-cultural communication:
Slow Down
即使英语是跨文化环境中的共同语言，这也不意味着你应该以正常的速度说话。
放慢语速，说清楚，确保你的发音清晰易懂。
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单独的问题
Try not to ask double questions such as, "Do you want to carry on or shall we stop here?"
In a cross-cultural situation only the first or second question may have been comprehended. Let your listener answer one question at a time.
避免负面问题
Many跨文化交际中的误解都是使用否定性的问题和答案造成的。
In English, we answer 'yes' if the answer is affirmative and 'no' if it is negative.
在其他文化中，“是”或“否”只能表示提问者是对还是错。
For example, the response to "Are you not coming?" may be 'yes', meaning 'Yes, I am not coming.'
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轮流
Cross-cultural communication is enhanced through taking turns to talk, making a point and then listening to the response.
写下来
如果你不确定某件事是否被理解，写下来检查一下。
这在使用大数字时很有用。例如，在美国10亿是10000000000，而在英国是1000000000。
支持
Effective cross-cultural communication is in essence about being comfortable.
给英语不好的人鼓励，会给他们信心、支持和信任。
Check Meanings
When communicating across cultures never assume the other party has understood.
Be an active listener.
Summarise what has been said in order to verify it.
这是一个非常有效的方法，以确保准确的跨文化交流已经发生。
Avoid Slang
即使是受过良好教育的外国人也不会完全掌握俚语、成语和俗语。
危险在于这些词会被理解，但却失去了意义。
Watch The humour
在许多文化中，商业是非常严肃的。
Professionalism and protocol are constantly observed.
Many cultures will not appreciate the use of humour and jokes in the business context.
When using humour think whether it will be understood in the other culture.
For example, British sarcasm usually has a negative effect abroad.
Maintain Etiquette
Many cultures have certain etiquette when communicating.
It is always a good idea to undertake some cross-cultural awareness training or at least do some research on the target culture.
跨文化交流是指与来自其他文化的人打交道时，尽量减少误解，最大限度地发挥你的潜力，建立牢固的跨文化关系。
The above tips should be seen as a starting point to greater cross-cultural awareness.
This article was contributed by Neil Payne
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