客户服务培训- PCT Primary Care Trust

客户服务培训

The General Practice Patient Survey (GPPS) is part of the Government's commitment to making the NHS more responsive to patients' needs. The survey asks patients about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, and the quality of care received from their GP and practice nurses.

调查结果将用于允许初级保健信托（PCT）来奖励提供高度访问患者的实践。此信息也可用于帮助其他患者选择注册的练习。

Impact Factory has created aPrimary Care Trust PCT客户服务培训programme which supports all levels of staff to achieve excellent and consistent levels of excellent patient care. Overall, many PCT's have achieved very good ratings. However, there are areas that need addressing, many of which will be covered in this training programme

本课程旨在支持所有实践，以达到最高可能的患者护理标准。这个密集的会议超过半天，将借鉴论坛剧院的吸引力和有影响力的媒介，以创造对问题所说的理解和意识，以及如何解决它们。

旨在与更大的群体产生最大影响的会话将用于实现GPPS已被识别的良好工作，并提供一系列专为初级保健信任PCT环境而设计的工具。

Key areas addressed by the programme include whyCustomer Careis important and what impact it has on the "patient journey". A clearer understanding of the positive impact excellent customer care can have leads us into how we can gain confidence in handling patients appropriately and with care and concern.

Delivering difficult or sensitive messages, in person or over the phone, empathetic listening, creating the right first impression and defusing conflict in a professional manner are also explored in the PCT programme.

Each half-day course will comprise a mixed group of up to twenty people in patient-facing roles, including receptionists, practice nurses and GPs.

PCT Primary Care Trusts客户服务培训

Read all about our Tailored Intensive Customer Care Programme for

NHS Barking and Dagenham PCT

If you would like to talk to us about your

General Practice Patient Survey

our

Customer Care Training

或其他任何其他人

professional personal development work

we do, call us on

+44 (0)20 7226 1877

or e-mail us at

enquiries@impactfactory.com

客户服务培训