Delegate -Emma James-Deputy Practice Manager
Company -Riverside Health Centre
Emmaattended our领导课程
on 26th October 2016
Emma说过：
“I came back from London really motivated. I have been using (as best I can) the coaching approach with our new IT Apprentice.
This seems to be going really well and we are sailing through his training.
我还停止回答球队的问题，我转向他们并询问他们如何解决问题/问题。I got funny looks to start with!
However, I explained that they really don't need to ask me as they know the answer.
We work through the problem/issue together and I have now seen a decline in interruptions throughout the day.
I have used the obstacle map which I found in the resources from the website.It was really useful, the management team got together to look at how best to use the GP resource in December, this was a massive task so I used the obstacle map to focus our efforts.
I just now need to learn how to deal with stressed out GP's!The 2-day course has been a great help over the last few weeks."
