Delegate: Sandra Laflin - Project Manager Director
公司名称：Coty
桑德拉参加了我们的会议冲突管理培训programmeon 7th January 2019
Sandra said:
“The training for 16 people at Coty was great. It was very interactive with a lot of different “games” to simulate how to solve a conflict. Katherine & Kate are really good in their approach and manage to deliver many tools to help us in some conflict situation.
I think both trainers were very good and they tried to come to each of us when we were broken up in pairs and give individual feedback.
这部分感觉就像是一对一的辅导，我发现它真的很有用，因为每个人都有不同的风格和方法。
The hands-on examples and role plays were engaging and kept the attention high all day, in fact, the day went very quickly.
Thank you for arranging the Conflict management training. Please see my feedback below."
Importance of Preventing Conflict Early On
“把建立关系和有意识地预防冲突的重要性摆在你脑海的最前面，以免冲突变成一个更大的问题。
The training, in general, makes you more ‘comfortable’ with conflict as you realise how common it is.
This realisation can then help in the prevention early on rather than avoiding by then utilising tools such as seeking first to understand, etc."
Listening
"Demonstrating effectively listening and highlighting common traits of poor listening, e.g. waiting to respond.
Key examples to look out for were “me too” or trying to solve an issue too quickly/ at all “why don’t you just…”
2 or a 10 Concept
"This was really interesting to observe everyone’s interpretation of how people behave at a 2 vs. a 10 and how well everyone lined up these behaviours in order.
我还认为，这是一个很好的工具，可以用来传达你可能会有什么样的一天，并提醒你自己什么时候应该做出相应的声明。”
Impromptu Interactive Demonstration
"I thought this was the most beneficial part of the day as it allowed everyone to dive deeper into real life complications and demonstrated how you could best overcome them.
Overall, I found the training really beneficial and would recommend it to wider teams.
For me, the interactive element was most beneficial as it provided live examples of potential conflict that you could be facing”.
This冲突管理培训Tailored Programmewas run by:
