条款和条件

Open Course booking terms and conditions and cancellation and refund policy

Effective from 1 June 2016. Please note these ‘Terms and Conditions’ may be subject to change without notice.

IMPACT FACTORY reserves the right to make changes or improvements to its courses and workshops at any time without notice.

这种变化不会构成退款的理由，以退还保证保证。

1.Booking

• For current course costs and dates, please refer to our website.
• Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your training needs and that you are able to meet pre-requisites, where stated.
• If a course registration/booking form is completed by an individual other than the named candidate, it is the responsibility of the employer to ensure the candidate is suitable for the course and has the relevant experience.
• For all our 5 day courses - Communication with Impact (CWI) and Presentation with Impact (PWI), a non-refundable 20% deposit of the total course fee, (payable by debit or credit card), is required at the time of booking. The normal card handling fee will be waived in these circumstances. See T&C 5 below.
• Upon receipt of your course registration booking form and subsequent payment in full, your place(s) will be confirmed.
• Important note: IMPACT FACTORY’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

2.Price

• Courses will be charged at the price shown on the website at the time of booking. We reserve the right to change course fees without notice.
• 开放式课程费用包括与两个认可的影响工厂培训师，早晨茶/咖啡，午餐，下午茶/咖啡，讲义，相关文件以及电影课程学雷竞技注册习网站的专用资源页面。

3.Discounts and Special Offers

• Earlybird discountis available on selected open courses. To qualify for this discount, the booking must be paid in full on the day of the booking.
• Special offersare not available in conjunction with any other discount. Only one discount type can be applied to a booking.

4.订单

• 购买订单可能被接受，以便在预订局部自行决定时在预订时代替付款。雷竞技注册
• Acceptance of purchase orders is subject to IMPACT FACTORY’s prior approval for credit terms. Customers must first supply a completed Customer Information Form upon request.
• Purchase orders shall not be accepted from any customer at any time during which the customer’s account is placed on “stop” due to default.

5。Invoicing and payment

• 课程费用在预订时全部支付，除非提供了有效，授权的采购订单（PO）或任何其他公司授权（公司不经营PO系统），否则提供并接受。
• 首选付款是通过电话给我们的财务团队的借记卡/信用卡。
• Where an approved PO or any other company authorisation has been accepted and the booker our credit checks, an invoice will be sent via email to the name provided on the booking form and must be paid within 30 days of the invoice date or not later than 10 working days prior to the start of the course, whichever date occurs soonest (the “due date”).
• Payment can be made in UK pounds by BACS transfer or cheque upon request
• All online payments are processed through Sage Pay Europe Limited secure online gateway.

6。Course attendance and certification

• Candidates will receive an email with joining instructions, a location map, public transport information, venue details and course timings to the email address provided on the booking form once the booking has been confirmed.
• It is the responsibility of the individual completing the course registration/booking form to ensure joining instructions are received by the candidate. Instructions will be sent via email to the email address provided on the booking form.
• If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact IMPACT FACTORY to arrange for them to be reissued.
• IMPACT FACTORY will send all correspondence primarily via email to the email address provided on the course registration booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
• It may be necessary, for reasons beyond the control of IMPACT FACTORY, to change the content and timing of the programme, the date, the venue or the tutor.
• •我们提供的每个开放课程都是CPD标准办公室认可的CPD，并且在课程结束时，每个代表都被授予CPD证书。

7。Cancellations and Amendments

• 所有取消和/或转移请求必须以书面形式收到。电子邮件可以作为沟通的书面形式接受
• 更改将在收到书面确认日期生效。
• The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
  *不包括在影响工厂自行决定的集约情况下。雷竞技注册

Open Courses (1 and 2 day courses)

Elite Courses (5 day courses)

• in the event of an individual named on the booking form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date, the new delegate meets the prerequisite requirements of the course.
• If the individual named on the booking form is unable to attend, and cannot or does not wish to transfer their place to another candidate, a percentage of the fee paid may be accepted as payment towards a place on the same or another course that takes place within 3 months following the originally booked event. The amount of the course fee transferred is displayed below.

• Delegates are only permitted to one course transfer or substitution per booking. After this the full fee will be charged.
• 我们每个课程都有最多八个代表。在课程上预订的代表人数不超过三个，影响工厂保留取消或推迟课程的权利。雷竞技注册
• In the event of cancellation of a course by IMPACT FACTORY, we will endeavour to inform all participants a minimum of 5 working days before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another IMPACT FACTORY course. IMPACT FACTORY shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.
• 如果您是消费者并通过我们的网站或通过电话预订，请在2014年消费者合同规则下，您可以取消冷却期限，您可以在一天后一天开始的14个工作日内取消您的课程在根据这些条款，通过电子邮件或邮政确认通知您的合同。雷竞技注册在这种情况下，您将根据我们的退款政策收到课程支付的价格的全额退款。在此初始冷却期后，上述收费适用。
• If IMPACT FACTORY refund fees paid according to the above cancellation policy, and payment for the order was originally made by credit/debit card, any refund will be made back to the same card. If payment for the order was made by another method, such as cheque or BACS transfer, a refund will be made by BACS direct bank transfer to a bank account that you elect.
• IMPACT FACTORY will refund the full course fee or a free transfer to a more suitable course if you believe you have not benefited from a course you have attended.

8。Course Provisions

• Open courses fees include tuition with two accredited Impact Factory trainers, morning tea/coffee, lunch, afternoon tea/coffee, handouts, relevant documents and a dedicated resource page on Impact Factory’s website for post-course learning.
• 对于花费超过一天，过夜住宿，旅行，食品和饮料的课程是候选人的责任。
• Candidates will be informed in advance of local amenities at or near the venue.
• Candidates will receive all course resources and materials inclusive in the course fee

9.Ownership of materials

• 所有作品中的所有版权和知识产权，包括作为培训的一部分提供的培训材料，以及在定制或定制的基础上书面或制作的作品，包括但不限于创建所说的所有未来此类权利，应仍然是影响工厂的所有权。雷竞技注册
• IMPACT FACTORY will respect and protect the Customer’s name, trademarks and branding if these are used and will not use them for IMPACT FACTORY’s own purposes unless authorised in advance in writing by the Customer. To the extent Customer contributes any materials of its own to any training session or otherwise, Customer will retain all intellectual property rights, including copyright, to such material.

10.机密信息和限制

• 每一方都承诺，它不会在任何人披露任何关于对方的商业，事务，客户，客户或供应商的任何机密信息，包括在课程中收购的任何信息，约会和/或来自代表们，除非下面允许。
• Either party may disclose the other party's confidential information:
  to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party's rights or carrying out its obligations under or in connection with the contract. Each party will ensure that its employees, officers, representatives or advisers to whom it discloses the other party's confidential information comply with this Clause 10; and as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
• Neither party will use the other party's confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with the contract.

在终止影响工厂将返回或确认销毁雷竞技注册机密信息和与客户有关的其他材料。

11.数据保护政策声明

• 客户需要延长任何影响工厂数据保护政策声明，以雷竞技注册便包括影响工厂的额外义务。
• Customer agrees to:

-only处理客户书面指示的个人数据;

-Ensure all its personnel who have access to Customer personal data are obliged to keep it confidential;

协助客户在应对任何数据问题requests or ensuring compliance with Customer’s obligations under GDPR;

- 立即立即了解任何个人数据泄露;

-Maintain full records of all data processing;

-Not appoint any third party processor of Customer personal data without providing Customer with written details of the processor, country of operation and confirmation that such supplier complies with European data protection legislation including GDPR;

-Not transfer any Customer personal data outside of the EEA without Customer’s prior written consent and ensure that personal data is only transferred to a country that the European Commission has decided ensures an adequate degree of protection; and

-On termination, delete or return all Customer personal data at the request of Customer.

12. Warranties

•影雷竞技注册响工厂保证：
• the services will be performed by trained and professionally qualified trainers to good industry standards as well as with reasonable care and skill.
•任何由独立机构认可的课程都是如此认可，并且客户被特别允许参考并依靠员工采取认可的课程的事实。

13.不可抗力

雷竞技注册影响厂不得持有退还费用或任何其他罚款，如果由于战争，火灾，罢工，工业行动，暴风雨，事故，民用干扰或任何其他原因因其控制而被取消。This Agreement

• These terms and conditions, together with the current IMPACT FACTORY website prices, course details and IMPACT FACTORY contact details, set out the whole of our agreement relating to the supply of the course and associated materials and services to you by IMPACT FACTORY. These terms and conditions cannot be varied except in writing signed by a Director of IMPACT FACTORY. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of IMPACT FACTORY should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by IMPACT FACTORY.
• 雷竞技注册影响厂对任何此类代表不真实或误导不承担任何责任。
• These terms and conditions are available on our website and no booking will be processed without acceptance. For all non-website bookings a copy of these terms and conditions will be taken sent as part of the course confirmation details.