Aspect Software is a leading provider of customer contact and Microsoft platform solutions so we were honoured when, in March 2011, the company made an enquiry about training twelve top members of its customer technical support team.
当时，培训方面提供了500个强大的全球支持团队，专注于提高技术问题解决技巧。
However, recognising that managing customer relationships can be just as important as dealing with technical issues, the company decided to improve the customer service skills of its support team too. Aspect senior management tasked the twelve with designing and delivering a new improved training programme.
从一开始就有，有艰难的挑战。大多数十二个都没有经历过经验丰富的培训师，因此首先被影响工厂被要求灌输培训别人所需的技能和信心。雷竞技注册
We were also tasked with helping create a standardised programme to give Aspect clients around the globe a similar experience, whilst taking into account different cultural backgrounds and customer expectations.
And, perhaps our biggest challenge of all, we were tasked with achieving all this in just five days!
作为回应，我们设置了以下目标：
In May 2011, Impact Factory consultants travelled to Aspect headquarters in Boston, USA to conduct a 5-day workshop and, from the word go, we were extremely impressed with the level of enthusiasm the Aspect team showed, and the willingness of every single team member to take on extra tasks for the greater good.
This commitment was key to the creation of a two-day programme that we felt could effectively build the skills and confidence of Aspect’s 500 support team members.
On the last day, we raced against the clock to practice our roles before packing everyone off to all corners of the globe - West Coast, Europe and India - to start work on implementing the programme.
由于2011年5月开始推出，反馈已经出现了。代表们已经找到了互动格式和自由流动的动态培训易于遵循，并以客户服务为中心的内容优秀。
In fact, we’ve yet to receive a single negative comment about the training, with a number of people commenting that all training from now on should be like this!
If you would like to talk to us about our
Customer Service Training Programmes
或其他任何其他人
Professional Personal Development
work we do, call us on
+44 (0)20 7226 1877
或电子邮件给我们
To ensure that the courses you attend are of the highest quality, offering the best professional tuition possible, all our Open Courses are evaluated and accredited.
这一认可的课程适用于企业和公共部门继续专业发展计划和投资组合。
阅读关于培训师认证
